Shipping PolicyShipping Policy
Once we receive the order, our team will verify the following information “ Name, address, payment information, next we will check availability of the items with the supplier and then process the order. We try to keep our inventory up to date as per our suppliers but there could be times when items are on back order and may not be available. We will let you know the exact ETA and if is acceptable to you, we will process the order or will give you a full refund if the ETA is not acceptable.
Unfortunately we cannot ship to a PO Box address for safety reasons.
We do not hold any stock. Items are shipped from our Leumeah base or supplier warehouses depending on various factors like number of brands, order value, stock availability and the quantity.
Orders are shipped between 1-5 working days upon receipt for items that are in stock. For items that are not in stock, an ETA will be provided by the customer service team. If you are unsure of any thing please call customer service at 02 4628 6779.
For decorated order please allow 10-14 days for the order to be shipped at the most. Upon delivery a signature will be required depending on the order size. We require a signature as a proof of delivery and to end the tracking of the order from our systems.
If your order is urgent and you need it ASAP, please call the customer service team at 02 4628 6779 and let us know and we will do all that we can to expedite the delivery.
Our preferred method is Fastway or Australia Post for all orders that leave from our Leumeah.
Our supplies use Star Track, Toll, TNT express Victoria Freight Service and few other, so for orders that are coming from our supplier ware houses, they could be in any of the above carriers.
When orders are shipped, we send you an email with tracking information and the carrier website address.
Pricing, Taxes, Fees, Other Charges
All prices are exclusive of 10% GST.