Last Updated: December 1, 2025
ABN 27 120 678 104
Ace Workwear Pty Ltd (trading as Ace Workwear Pty Ltd and Work 360)

1. INTRODUCTION

Ace Workwear operates this website and online store, including all related content, features, tools, products and services (collectively, the “Services”). Our ecommerce platform is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, store, disclose, and protect your personal information when you:

• visit or use the Services
• place an order
• create an account
• communicate with us
• engage in any purchase, return, exchange or other transaction

If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy controls in relation to the collection, processing, and disclosure of personal information.

By accessing or using the Services, you confirm that you have read and understood this Privacy Policy.

2. PERSONAL INFORMATION WE COLLECT

“Personal information” includes information that identifies or can reasonably identify you.

We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted by applicable law:

2.1 Contact Information

• Full name
• Billing and shipping address
• Email address
• Phone number

2.2 Financial Information

(Processed securely by payment providers. We do not store full card details.)

• Payment card type
• Partial card details
• Transaction reference
• Payment confirmation
• Billing information

2.3 Account Information

• Username and password
• Security questions
• Account preferences
• Saved delivery addresses

2.4 Transaction Information

• Items viewed, added to cart, or added to wishlist
• Purchases, returns, exchanges and cancellations
• Loyalty or promotional activity
• Order history

2.5 Communications

• Emails
• Customer support enquiries
• Messages via website chat or social media

2.6 Device and Usage Information

Automatically collected by Shopify:

• Device type, browser, operating system
• IP address and location
• Cookies and tracking identifiers
• Search queries
• Pages viewed, time on site
• Cart abandonment

2.7 Inferences

We may infer preferences such as:

• Size preferences
• Product categories of interest
• Loyalty behaviour
• Store navigation patterns

3. SOURCES OF PERSONAL INFORMATION

We collect personal information from:

3.1 Directly From You

• Account creation
• Checkout
• Enquiries
• Artwork uploads for decorated orders
• Phone calls and emails

3.2 Automatically Through the Services

Shopify and our analytics tools collect usage data and cookies when you browse or interact with our site.

3.3 Service Providers

Including:

• Payment processors (Shopify Payments)
• Carriers and warehouse partners
• IT and security providers
• Decorators and suppliers

3.4 Third Parties

• Marketing partners
• Advertising networks
• Analytics systems

4. HOW WE USE PERSONAL INFORMATION

We use your information for the following purposes:

4.1 Provide, Operate, and Improve the Services

Including to:

• Process orders and payments
• Verify identity and prevent fraud
• Arrange shipping and tracking
• Process returns, exchanges, and warranty claims
• Save your preferences
• Provide personalised shopping experiences
• Recommend related products

4.2 Marketing and Advertising

Including:

• Emails, SMS and promotional mail
• Targeted advertising
• Abandoned cart reminders

You may unsubscribe at any time.

4.3 Security and Fraud Prevention

To:

• Protect accounts
• Detect and stop fraudulent or malicious behaviour
• Secure our payment systems and website

4.4 Customer Support

To:

• Respond to enquiries
• Provide order updates
• Resolve complaints

4.5 Legal Obligations

To comply with:

• Australian tax laws
• Privacy Act 1988 (Cth)
• Valid requests from law enforcement
• Court orders and subpoenas

5. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to:

5.1 Shopify

Shopify collects and processes personal information to operate and improve its platform. Shopify may:

• Process your orders
• Host your personal data
• Provide analytics and fraud detection
• Enable personalised advertising across merchants

Shopify’s Privacy Policy:
https://www.shopify.com/legal/privacy

5.2 Service Providers

Including:

• Payment processors
• IT/hosting providers
• Marketing services
• Decorators, printers, embroiderers
• Carriers (Australia Post, Aramex, TNT, CouriersPlease, StarTrack, Toll, etc.)

5.3 Business Partners

For:

• Advertising
• Analytics
• Co-branded promotions

5.4 Third Parties Where You Consent

Including:

• Social media integrations
• Design/branding service requests
• Sharing artwork with decorators

5.5 Legal, Safety, and Business Transactions

We may disclose your information:

• To comply with applicable law
• In response to legal requests
• To enforce our Terms
• To protect our rights or users
• As part of mergers, acquisitions, financing or bankruptcy events

6. RELATIONSHIP WITH SHOPIFY

Shopify may use aggregated, de-identified, and merchant-level data (including from your interactions with our store) to:

• Improve Shopify’s platform
• Provide benchmarking insights to merchants
• Support fraud detection
• Deliver personalised advertising

If you wish to exercise privacy rights regarding data processed by Shopify, visit:

Shopify Privacy Portal: https://privacy.shopify.com/en

7. THIRD-PARTY LINKS

Our Services may link to third-party websites.
We are not responsible for:

• Their privacy practices
• Security measures
• Accuracy of content

Review their privacy policies before providing personal information.

8. CHILDREN’S DATA

The Services are not intended for children under the age of majority.
We do not knowingly collect personal information from minors.

If you believe a child has provided us personal information, please contact us to request deletion.

9. SECURITY & RETENTION

We use reasonable physical, technical and administrative safeguards to protect personal data.
However, no system is completely secure.

We retain personal information for as long as required to:

• Provide the Services
• Manage your account
• Comply with laws
• Resolve disputes
• Enforce agreements

10. INTERNATIONAL TRANSFERS

Your information may be transferred outside Australia, including to:

• Canada
• USA
• Europe
• Asia-Pacific regions

Where required, we rely on:

• Standard Contractual Clauses
• Adequacy decisions
• Equivalent safeguards

11. YOUR RIGHTS & CHOICES

Depending on where you live (Australia, UK, EU, US states), you may have the right to:

11.1 Access / Know

Request a copy of personal information we hold.

11.2 Delete

Request deletion of personal information (subject to legal exceptions).

11.3 Correct

Request correction of inaccurate or incomplete information.

11.4 Portability

Request a copy of your information in a portable format.

11.5 Opt-Out of Sale or Sharing / Targeted Advertising

As required by certain privacy laws, you may opt out of targeted advertising or sharing of data.

Shopify supports Global Privacy Control (GPC) signals.
If your browser sends a GPC signal, we apply it automatically where required.

11.6 Manage Communication Preferences

You may unsubscribe from promotional emails anytime.

11.7 Additional UK/EU Rights

If you live in the UK or EEA, you may also:

• Object to processing
• Request restriction of processing
• Withdraw consent

Submit any privacy rights request to: sales@aceworkwear.com.au

12. COMPLAINTS

If you have concerns about our handling of your information, please contact us first.
You may also lodge a complaint with:

Australia (OAIC)

Office of the Australian Information Commissioner
https://www.oaic.gov.au/

EEA

Supervisory authorities list:
https://edpb.europa.eu/about-edpb/board/members_en

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

We will:

• Update the “Last Updated” date
• Post the updated version on this page
• Provide additional notice if required by law

14. CONTACT US

For questions about this Privacy Policy or to exercise privacy rights:

sales@aceworkwear.com.au

1/22 Stennett Road, Unit 1, Ingleburn, NSW 2565, Australia

Ace Workwear Pty Ltd (ABN 27 120 678 104)